Annual Duty of Candour Report


All health and social care services in Scotland have a duty of candour. This is a legal requirement which means that when things go wrong and mistakes happen, the people affected understand what has happened, receive an apology, and that organisations learn how to improve for the future.

An important part of this duty is that we provide an annual report about the duty of candour in our services. This short report describes how Arberglen Care Home has operated the duty of candour during the time between 1st April 2019 and 31st March 2020. We hope you find this report useful.

About Arberglen Care Home

Arberglen Care Home is a care home in Hamilton for up to 21 residents. We provide residential care for older people who find it challenging to live independently at home. We aim to ensure these people receive an excellent quality of care and live happy, fulfilled lives.

How many incidents happened to which the duty of candour applies?

In the last year, there have been no incidents to which the duty of candour applied.

Information about our policies and procedures

Where something has happened that triggers the duty of candour, our staff report to the Manager who has responsibility for ensuring that the duty of candour procedure is followed. The manager records the incident and reports as necessary to the Care Inspectorate. When an incident has happened, the manager and staff set up a learning review. This allows everyone involved to review what happened and identify changes for the future.

Type of unexpected or unintended incidentNumber of times this happened
Someone has died0
Someone has permanent disability either physical or psychological0
Someone’s treatment has increased because of the harm0
The structure of someone’s body changes because of harm0
Someone’s life expectancy becomes shorter because of harm0
Someone has an impairment which can be sensory, motor or intellectual and has lasted or expected to last at least 28 days0
Pain or psychological harm that lasts, or is expected to last at least 28 days0

All new staff learn about the duty of candour at their induction. We know that serious mistakes can be distressing for staff as well as people who use care and their families.

We support our staff if they have been affected by a duty of candour incident. Where relatives or residents are affected by the duty of candour, we will provide welfare support as necessary.

If you would like further information about our care home, please contact us using these details:

Manager: Lea Morris